We are committed to offering you the best possible mortgage advice and service. We always look to deliver mortgage advice that is in tune with your requirements and needs, and that has your best financial interests at the heart of it.
We seek to build long-term relationships with you, based on our core principles of integrity, expertise and value. This is at the heart of a reputable mortgage broker, that will always put you first. This customer charter is our commitment to you.
To help us give you the most appropriate mortgage and protection advice, we ask you to:
If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:
5 Lister Hill, Horsforth
Leeds, LS18 5AZ
telephone: 0113 2390011
We will be happy to provide you with a summary of the internal procedures for handling complaints, this is available without charge upon request.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).
The Financial Ombudsman Service can be contacted as follows:
The Financial Ombudsman Service, Exchange Tower. London E14 9SR
Telephone: 0300 1239123
Please note that by clicking on the link above you will leave Your Mortgage Experts' website. Your Mortgage Experts has no control or responsibility for the pages you are about to access, or to where any subsequent links may take you.
You should note that if your Buy-to-Let Mortgage is not regulated by the FCA, you will NOT be entitled to refer the complaint to the Financial Ombudsman Service.
Your Mortgage Experts
28 Sutherland Avenue
London, W9 2HQ
Principal: Luca Bertolino
Telephone: +44 (0)207 438 2071 firstname.lastname@example.org
Email communications are not secure and for this reason Your Mortgage Experts cannot guarantee the security of the email, its contents or that it remains virus free once sent.
The guidance provided within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK
Your Mortgage Experts is a trading name of Gianluca Bertolino, an Appointed Representative of TenetLime Ltd, which is authorised and regulated by the Financial Conduct Authority.
TenetLime Ltd is entered on the Financial Services Register (www.fca.org.uk/register) under reference 311266.